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We have a 14 returns policy from the date that your purchase was received. Garments must be returned unused with all tags and packaging intact. If these criteria are not met, then unfortunately, the refund/exchange will not be processed.


We do not accept refunds/exchanges on our SALE items (only exchanges, including any item purchased with a discount code).  Please email photos/details to and our customer service team will assist you. Please do not send any items back until confirmation from our team.


Please note that cost any return delivery is to be paid by the customer and NOIR|LDN currently does not reimburse the customer. If you are returning a faulty item, we will offer you a free delivery for your exchanged item.


For all enquiries, please contact or customer services team:

Monday-Friday 9am-5pm


We aim to respond the same day.