Delivery and Returns

DELIVERY OPTIONS

 UK DELIVERY

Next Day Delivery 

(if ordered before 8pm Mon-Fri, before 3pm on Sat and before 1pm on Sunday, excluding public holidays)

£4.99 (via My Hermes)

Free Delivery on orders over £75

EUROPE DELIVERY

DHL GlobalMail

£8.99, 2-5 working days (excluding weekends/bank holidays)

Free Delivery on orders over £100

USA AND REST OF THE WORLD

DHL Express

£9.99 (2-4 working days, excluding weekends/bank holidays)

Free Delivery on orders over £150

 

RETURNS POLICY

NOIR|LDN aims to deliver the best customer satisfaction. We therefore accept refunds and exchanges based on our 14 returns policy from the date that your purchase was received. Garments must be returned unused with all tags and packaging intact. If these criteria are not met, then unfortunately, the refund/exchange will not be transacted.

We do not accept refunds (only exchanges) on our SALE items (including any items purchase with any discount codes).

We do NOT refund shipping costs. 

Furthermore, on all qualifying exchanges/returns, we only offer free returns to UK customers compliant to our returns policy. However, ALL customers will need pay an additional delivery charge for their requested item of exchange before it is dispatched.

FREE UK RETURNS

We offer FREE UK Returns via Royal Mail Tracked Returns, please click HERE to create a returns and follow the simple returns steps. You will receive a confirmation email afterwards.

Download the returns form HERE

INTERNATIONAL RETURNS

At present we do not offer free returns for international deliveries. Please use a reputable tracked and insured services to return your items. We do not accept any liability for lost items.  Please download the returns form HERE.

For all enquiries, please contact our customer services team:

Monday-Friday 9am-5.30pm

Email: customercare@noirldn.com

We aim to respond within 1-2 business days.

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